Refund policy

At Freshbot, we are committed to providing high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

Return Window

You have 30 days from the date of delivery to return your item.

Eligibility for Returns

To be eligible for a return:

The item must be returned within 30 days of delivery

The item must be in its original condition and packaging

All products are eligible for return

Free Returns

We offer 100% free return shipping on all orders. You will not be charged any return shipping fees.

No Restocking Fees

We do not charge any restocking fees.

Refunds

Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within a few business days.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return your original purchase for a refund and place a new order.

How to Start a Return

To initiate a return, please contact us at:
Email: support@freshbot.shop

Our support team will provide you with return instructions and a prepaid return label.

Late or Missing Refunds

If you haven’t received your refund yet, please first check your bank account again, then contact your payment provider. If you still need help, contact us at support@freshbot.shop.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Store name: Freshbot
Phone number: +1 (484) 387-6245
Email address: support@freshbot.shop
Address: 151 S 12th St, Easton, PA 18042-4163, United States